Complaint Procedure

Have a complaint about a coach, soccer director or referee?

Please follow our CGSA complaint procedure below:

All: 

1) Please wait 24 hours give or take to allow yourself time to cool down, and collect your thoughts. We want to hear you at your clearest. 

Parents:

2) Please reach out to your soccer director if the incident pertains to a referee or coach before proceeding to next step to allow them a chance to solve the issue. 

3) If the issue pertains to a soccer director or is not solved by a soccer director please email a detailed recap of the incident to complaints@cgsa.ca and our non-bias team of CGSA reps who are not any of our soccer directors will reach out to you within 72 hours. 

 Coaches:

2) Please reach out to your soccer director if the incident pertains to a coach or family in your community before proceeding to the next step to allow them a chance to solve the issue. 

3) If the issue pertains to a soccer director or is not solved by a soccer director or does not pertain to your community please email a detailed recap of the incident to complaints@cgsa.ca and our non-bias team will reach out within 72 hours. 

Referees:

2) Please email a detailed recap of the incident to complaints@cgsa.ca and our non-bias team will reach out within 72 hours.